OrthoKneeBrace ("we", "us") operates orthokneebrace.com. This policy explains what we collect and how we use it.
What we collect
- Information you submit: name, phone, email, and any details about your condition you choose to share through our forms or by phone. Share only what you are comfortable sharing; condition details are optional.
- Technical information: standard server logs (IP address, browser type, pages requested) used for security and performance.
- Analytics: we use Google Analytics to understand how visitors find and use the site in aggregate, such as which pages and guides are most helpful. Google Analytics sets cookies and processes usage data, including a truncated IP address, on our behalf. We do not use it to identify you personally or to target advertising. You can opt out with the Google Analytics Opt-out Browser Add-on or by blocking cookies in your browser.
How we use it
- To respond to your inquiry and provide fit consultations you request.
- To fulfill and support orders and clinic partnerships.
- To improve site content and performance.
What we never do
- We never sell or rent your personal information.
- We never share condition details with advertisers.
- We do not run third-party advertising on this site, and the only third-party analytics we use is Google Analytics, described above, solely to measure aggregate traffic.
Retention and access
Lead and consultation records are kept while relevant to serving you and as required by law. You may request a copy or deletion of your information at any time by emailing support@orthokneebrace.com.
Health information
We are a retail and education provider, not a covered healthcare provider, and information you submit here is not a medical record. Avoid submitting more health detail than needed for sizing and matching.
Contact
Privacy questions: support@orthokneebrace.com or 1-800-555-0142.